Schwagbag has just begun a survey about using IM for digital reference in an academic library setting. The questions that UNLV are asking are simple and to the point, and should provide the library with some useful information to help them gear up for an IM reference program. I’ll be interested to see what the results are. I did a similar survey of business students, but we have yet to survey the general population at my library. However, we are beginning to plan for an IM reference program that will launch in the fall, so a survey this spring might be a good idea.
Link via Tame the Web.