Get answers out of your email and onto YouTube

In my role as business librarian, I often get email and Teams chat questions that are very challenging to address with a written answer. Rather than attempt to write out a lengthy answer, I will often record a quick demonstration of my computer screen with Screencast-o-matic and just send the student the link to the quick, raw, and unedited video. While this is a quick way to give someone an answer quickly. it’s not very scalable. Generally the video is not polished enough for me feel comfortable about posting on YouTube, so it’s not usually shared beyond the email back to the student.

I changed things up a bit last week, when I received the following from a student:

I would’ve scheduled a meeting, but my schedule is too complicated. The struggle I’m having is that I’m trying to do a deeper dive into the major companies we have in the amusement park industry……Disney, NBC Universal Media, Cedar Fair etc. I’m looking specifically for consumer demographics for their parks, and I need help.  Is there a specific one of the sites you’d recommend for the smaller parks like cedar fair and maybe a specific tab from there?

Given that I have 400+ students working on their analysis of the amusement park industry, I figured there would be more students who needed help with the same question. I had an open block on my calendar, so I recorded the video embedded below. I haven’t recorded a video in a while and I am a bit out of practice, so it took me about two hours to record, edit, caption, create a thumbnail and publish the video.

Was creating a video for one question worth the trouble?

While it took me longer than I would have liked, I am pleased with the return on my time. At the time of writing this post, the video received:

All told, that’s more than 60 people I’ve helped by getting the question out of my inbox and onto the web. While I’m not going to be a full-time YouTuber anytime soon, that’s not a bad return on two hours of effort.

My first conversation with ChatGPT

I’m a bit late to the game to play with ChatGPT, only logging on for the first time this morning. I recently received an email from a faculty member asking me how his students should cite in APA format, so I figured I should take the AI out for a little chat.

The AI and I (that sounds odd) had a polite conversation where I asked it/them to find a list of Ice Cream companies in Columbus, Ohio. The software generated a list of 10 companies in the area. While the AI failed to provide sales information(most are private companies), it was able to provide website links for the companies.

Who am I?

I asked the AI “who is Chad Boeninger?’, but sadly despite my presence on the web, the software did not know who I was. FWIW, there’s not many “Chad Boeningers” or even “Boeningers” on the planet. The AI was not “trained” with data to identify me, and it currently does not have access to the web.

I asked ChatGPT "Who is Chad Boeninger."  The AI was not able to identify who Chad is.

I’m no rock star

I then tried my hand at confusing ChatGPT with the names of musicians who have some fairly common names. Evidently the AI is a fan of DMB and R.E.M. and associated my search with those celebrities, despite the more normal/common names.

ChatGPT's answers to who is Mike MIlls and who is Dave Mathews?  The AI identified both as musicians and provided background information about the two rock stars.

Recommendations for more information

ChatGPT does not cite the sources it uses to build an “answer” to your queries. However, if you ask ChatGPT where you can find more information, it does a reasonable job at offering vague suggestions for the types of resources you might consider. The answer below is very similar to what a librarian might teach in an introduction to research class.

a chat conversation with ChatGPT where the AI tells me to consult websites, books, music databases, and more for more information about Mike MIlls

How to make YouTube library research video tutorials

This video walks you through the steps of how I make my instructional video tutorials for my YouTube channel. The longer, more descriptive written version can be found in my How I Make instructional videos blog post.

I created the video for the first assignment in the Filmmaking & Storytelling with Casey Neistat course that I’m currently taking. The assignment was to use your phone to document and tell a spontaneous story, so I got a bit meta and filmed myself making this business research video tutorial. I hope you find the short video useful and can adapt some of my process for your own videos.

A pre-pandemic throwback

a screenshot of Chad within the Microsoft Teams app

I’ve been reviewing and cleaning up my Evernote notes the past few days. Yesterday I stumbled across my outline for a short microteaching workshop I gave to my fellow subject librarians on December 4, 2019. The topic —- Teaching with Teams.

At the time, I imagine that many of my colleagues questioned how/when/if they would ever use anything they picked up from my session.

My outline is below and aligns pretty nicely on the Teaching with Teams blog post I wrote in August of 2019.

Sometimes we’re ahead of our time and we don’t even know it.

My Outline from December 2019

Learning Outcomes:

  • At the end of the session, you will be able to:
    • Create a Teams meeting
    • invite your partner to the meeting via url or calendar invite
    • connect with your partner in a video call
    • share your screen in the video call
    • understand some best practices of using Teams for teaching


  • Scheduling scenarios
    • scheduled in advance meeting
    • “Meet Now”
  • Create a Teams meeting
    • test teams url by opening in a incognito window
  • invite your partner to the meeting via url
  • connect with your partner in a video call
  • share your screen in the video call
  • record the session
  • understand some best practices of using Teams for teaching
    • watch your nose
    • be careful with windows versus whole desktop versus application
  • Applications, questions, and discussion (time permitting)

How I make instructional videos, tutorials, and screencasts for YouTube

I’ve been making instructional videos and screencasts since before YouTube existed and I have changed my process over time as both my skills and technology improved.   Another business librarian recently asked me about my current process, equipment, and software, and since it’s been a decade since I last shared how I make videos, I decided to write it up.  I hope this post gives you some great ideas to create some incredible instructional content. 

Make A Script

My video ideas typically come from the repeat questions I have previously received from students or from my own predications of the types of questions they will likely have in the future (which is also based on past experience). If I can put tips to solve common stumbling blocks on the web in a guide, faq, or a video, that can save the students time.

I’ll typically outline my idea using pen and paper, then put together a more formal script in Evernote. I used to be more off-the-cuff with my recording, and doing a script slowed down my process. However, because I am now more disciplined about providing quality closed captions to my videos, writing a script before I hit “record” saves time on the back end. A script also keeps me true to the topic at hand, which helps me keep my videos shorter and more on point.

Once I have a draft, I time how long it takes for me to read the script out loud. I then read the screencast part while practicing the clicking and navigating around the database or website. I then edit as needed if the flow is clumsy or if the script is too long.

What I use

  • Pen and paper
  • Post-Its
  • Evernote (Word, Onenote, or text editor work fine, too)

Would be nice to have

  • Teleprompter software

Record the Screencast

Typically I record the screencasts in either my work office, though during the WFH phase of the pandemic I recorded at home. At home my desk is near the furnace and the Xbox, I don’t have a door, the tile floor makes sound bounce, and the dog wants to go outside or play. I therefore have to be more flexible about when I record at home. Fortunately my work office has a door and carpeted floor, and due to many staff continuing to work remotely, it’s reasonably quiet. Regardless of location I prefer recording in the morning to limit interruptions.

I’ve used Screencast-o-matic for years (SOM) to record the screen of my computer, and I still find it to be the best bang for the buck. Currently I use a two monitor setup, so I will place my script (in Evernote) on the primary screen, and put the browser on the secondary screen. I will maximize the browser window to hide the address bar and my bookmarks bar, then set SOM to record the full screen. I always record on a monitor, not from my laptop screen, as the laptop screen has less resolution. The better the screen, the better the recording quality.

When I record, I rarely nail the screencast in one take. I frequently have to stop the recording when I mess up, delete the footage, then record the section of the script and screen again. Fortunately, SOM makes it easy rewind to where you messed up and record the section over. I used to just keep recording and just re-do the sequence until I got it right, but I have found that creates a lot of duplicate clips that you have to weed through later when editing. If you can nail as close to a final version of your screencast footage as possible, that will make the editing much easier later.

What I use

Other options:

  • Adobe Captivate (much more expensive)

Would be nice to have

  • A dedicated recording studio with sound dampening (this is why the NPR podcasters recorded in their clothes closets when working from home)


  • Drink water before recording to prevent a scratchy voice
  • Make sure you have a quiet mouse surface
  • If your mic has a gain control (the Yeti does) turn the gain down as much as possible and place the mic as close to you as possible
  • Use a pop filter for your mic to dampen your P’s, H’s, and other breathing hisses
  • If recording a browser window, maximize the window and set SOM to record the full screen
  • Record the screen of a monitor, not your laptop, to maximize the screen recording resolution
  • Don’t strive for perfection or you’ll never get the recording done
  • You’ll naturally veer from your script somewhat. That’s okay, but don’t stray too far and ramble too much!

Edit the Screencast

Since I use Screencast-o-matic to record my screen, I also use it to edit the screencast recoding. I use SOM to trim the footage and add transitions between clips. I will do this rough edit before I film the introduction and conclusion on-camera video, as this process can sometimes cause me to tweak the script.

I usually add instructional callouts such as text, arrows, highlights, and shapes to the screencast after I film the on-camera footage. I could edit the screencast footage in my video editor at the same time I edit the camera footage. However, I find that it’s much easier to do the basic overlays and callouts in SOM. As I continue to improve my skills with Adobe Premiere, I may change this process.

the Screencast-o-matic editing interface
A section of a video with highlights and transitions

What I use

  • Screencast-o-matic

Other options

  • Adobe Captivate has more robust editing functions with additional cost and complexity


  • Practice makes perfect you better

Record On Camera Intro & Outro

I include an on-camera intro and outro in almost all of my videos. I believe this adds a bit more personality to the video while also showing me as the “expert” behind the screencast.

As I mentioned above, I typically shoot the on-camera shots after I have a rough edit of the screencast. This sometimes takes place on different days, depending on when I have the time (or remember to pack my camera equipment). I’ve also shot multiple on-camera pieces for separate videos in the same day. (These were videos where I deliberately wanted to be seen on camera in the same shirt).

Shooting the on-camera parts can be more challenging and intimidating than the screencast. Sometimes it’s hard to get started with the most difficult part first, but the momentum from the screen recording pushes me over the finish line.

Equipment I Use


Over the years I have used a webcam, a Flip video camera, a consumer camcorder, my phone, and a point-and-shoot cameras. From 2014 -2020 I shot my introduction videos using a Logitech webcam and the Blue Yeti microphone, which was recorded directly into the Screencast-o-matic webcam recorder. This was a very simple and efficient process that I still recommend for people who want to record video at their computers.

In Spring 2020 I wanted a bit more flexibility to record video away from my computer, so I started using my Sony A6000, which is a mirrorless interchangeable lens camera that originally released 5 years ago. The modern version of this is the Sony A6100, though if I was recommending a camera for making these types of videos (and not for photography), I would suggest the Sony ZV-E10. The ZV-E10 is an all around better camera for video and has a flip out screen so you can see yourself recording.

I also use a Sony 35mm 1.8 lens, which allows me to get the blurry background in some of my recent videos. If you’re just getting started, I suggest using the kit lens that comes with the camera first, then invest in another lens later when you get more experience.

I mount my camera on a tripod as shown in the images below. For this purpose, almost any tripod will do.


The onboard microphone on any camera is not great and bad sound can ruin an otherwise great video. I capture my voice with a lavalier mic that is mounted on my shirt just below my top button. My A6000 is an older camera that does not have a mic input, so I plug the lavalier mic into my phone and record the audio separately with an app. When I do the final edit, I sync the audio recorded on my phone with the camera video footage. Newer cameras such as the A6100 and the ZV-E10 have mic input jacks, so you can plug in and record the audio directly to the camera .

Equipment that would be nice to have

  • A full three-point professional light kit
  • Teleprompter
  • A green screen to get more creative


  • Save your flubs and goof-ups to make a fun bloopers and outtakes video.
  • You will mess up — like shooting for 15 minutes with the wrong white balance making you look like Papa Smurf. Take these times as opportunities to practice
  • Keep your clips short so there is less to edit
  • If you mess up, give a long pause before restarting. It will make it easier to edit between the gaps in your footage.
  • Document your camera settings so you know what to keep and change next time.
  • Once you find settings that work, stick to them and repeat the process to be more efficient


Over the years, I’ve shot most of my videos in my office, as shown in the pictures below. I also shot my entire Industry & Market Research Basics tutorial in spring 2020 in my bar at my house.

Both areas have decent light, though in some cases I have supplemented the lighting with household lamps placed just out of frame. I have some budget light kits on my radar but have yet to pull the trigger.

I’ve also shot other introduction videos “on location” to make them more relevant, interesting, and fun. Examples from my archive include:

While it’s fun to shoot at locations other than the office, it is a lot more challenging to control sound and lighting conditions. While I’ve gotten a lot better since those video examples linked above, it can still be very difficult to shoot a video off site, especially by yourself. It’s much easier to dial in your settings and repeat the recipe every time with a fixed location.


The nice thing about shooting in a fixed location is that you can use something to hold your cue cards or serve as a teleprompter. While an actual teleprompter would be ideal, I’ve experimented with several no-budget options, including using PowerPoint as a teleprompter.

Combine & Edit Footage

The next step in the process is to combine the on-camera and screencast footage to edit the final video. For years I used Windows Live Movie Maker (WLMM) which is sadly no longer available for modern Windows machines. It has been replaced by the Video Editor app, which will get the job done but is more limited than the software it replaced. FWIW my 10-year-old son used Video Editor for two months before he outgrew its capabilities (he wanted to do more cool stuff with his Fortnite and Minecraft videos). However, Video Editor is a decent free tool if you are new to video editing on a Windows PC and just want to get started. iMovie offers a bit more functionality and is also available for free on the Mac, but I’ve only used the iPad version.

After the demise of WLMM, I edited my videos inside of Screencast-o-matic. I would simply import my web camera footage into the SOM app as a new video file, then insert the video file into screencast video project. SOM is a decent video editor with quite a few features and served me well until I changed my workflow in Spring 2020.

Spring 2020 was the first time I used my A6000 camera, the lavalier mic, and my phone to record audio and video. Adding this equipment made for better quality video and audio, but complicated the editing process. I ran into problems using SOM because I had to manually sync the audio and video. This is a tedious process that requires visually aligning the sound waves from the different audio and video sources, and using SOM was not the best tool for the job.

I discovered that Hitfilm Express was a free video editor that could automatically sync the audio and video. I watched a course and a few YouTube videos that taught me the basics of using the interface and was off and running. Hitfilm is a great video editor, but it does not run very well on my work laptop (it runs awesome on my personal gaming laptop). I used Hitfilm to edit and sync the on-camera audio and video, but would then export a video file and complete the rest of the edits in SOM.

This fall when my university made Adobe Creative Cloud available for all faculty and staff, I switched to Adobe Premiere. Premiere runs like a dream on my work laptop, and I am now able to do all of the editing of the combined footage in one application. I’ve still got a lot to learn, but I am excited about the future possibilities with Premiere.

I’ve notes a few observations about the three applications below.


  • affordable
  • easy to use
  • a bit limited though more features the Windows Video Editor or iMovie
  • runs on low-end machines
  • can import camera footage to edit in addition to editing screencasts
  • includes automatic captions

Hitfilm Express

  • full featured
  • most features are free, but can purchase add-ons for additional funcionality
  • spotty how-tos available on YouTube
  • one fairly comprehensive course on LinkedIn Learning
  • can be a bit laggy
  • useful for creating special effects (exploding books anyone?)

Adobe Premiere

  • professional quality
  • runs better than Hitfilm
  • robust training available on YouTube, Skillshare, LinkedIn Learning, and
  • more expensive and available via Adobe Creative Cloud subscription
  • includes automatic captions

Create Video Captions

It’s important to provide accurate captions for your videos to ensure accessibility. YouTube does provide automatic captioning, but I’ve found them to be a bit hit-or-miss. The advantage of using Screencast-o-matic to edit my entire video is that it also can automatically caption videos. I would use SOM to caption the video, then make edits where it made occasional mistakes in translating my Tennessee accent. I would then export the caption file as an .SRT file to upload to YouTube or Vimeo.

After a recent update, Adobe Premiere can now also create automatic captioning. I have found that the Adobe captioning algorithm to be the most accurate of any captioning feature that I have used. It is also incredibly easy (though still time consuming) to fix the incorrect captions.

Create Video Thumbnail

My last step before uploading to YouTube or Vimeo is to create a custom thumbnail. Odds are if I don’t upload a custom image, YouTube will automatically create a thumbnail image by capturing the most awkward and unnatural look on my face. I have used Canva and PowerPoint to design my thumbnails. Canva has more elements to use if you have more design talent than I do, and I’ve recently found that PowerPoint serves my needs. I now have a slide deck that is full of thumbnail options that I reuse and edit from previous videos.

Note that my process for saving the image from PowerPoint is different. If you simply save a slide as an image using the Save-As option, you get a 1280×720 size image which is not full HD. My workaround is to “present” the slide then use the Snip & Sketch tool to grab a high-res screenshot of the image.

Wrapping Up

Believe it or not, it has taken me longer to write this post than it does for me to actually make a video. In writing this post I’ve had the opportunity to read old posts and watch some old videos. I can definitely say I’ve gotten better with practice over time and I’ll continue to improve. I’m excited to get better with Premiere, and I will continue to enjoy learning about the latest tech and techniques.

If you’ve read this far, that’s pretty amazing. I hope you’ll be able to use something I shared to make your own awesome videos. If you have questions, feel free to leave a comment or contact me.

Finally, if this blog is around for another 10 years, perhaps I’ll write up my video process again then.

A self-critique of a self-shot video project

Right before the start of spring semester, I was charged with creating a short instructional film that succinctly explained our COVID safety guidelines to students. This was my first time doing a multi-scene film shoot where I was both the filmmaker and the one being filmed. I shot the entire video solo (although my son held my laptop as a teleprompter). I wanted to record (pun intended) and share what I learned.

The Final Project

Gear I Used

  • Camera: Sony A6000 mirrorless camera
    • Manual mode, Wide Metering, Custom white balance, Wide Focus
  • Lens: Sony 35 1.8 . Used to shoot the talking head shots
  • Lens: Sony 16-50 : Used to shoot a wider angle shot with me sitting in a study area (1:13), also me at the book pickup location (2:21)
  • Audio: Lavalier Mic plugged into my Android phone with Recording App
  • Tripod
  • Laptop: Used PowerPoint as a teleprompter
  • Video Editor: Hitfilm Express (free or very low cost)
    • This free video editor is a great tool. It allows you to automatically sync audio from two separate sources.

Gear that would have been nice to have

  • Lights
    • A few of the shots indoors would have benefited from video lighting, rather than just relying on the available light. Our 2nd floor of the library is quite poorly lit. Lights would have made it much easier to match exposure and white balance across all of the inside clips.
  • White balance card
    • I used a piece of white paper to set my custom white balance with each shot. I’ve since purchased a white balance card set.
  • An external monitor
    • Having an external monitor to frame, setup and review shots would have helped me identify areas to improve the shot.

What I learned

I learn something new with each project. Here’s what I picked up this time around.

Working with a short deadline

I was given the assignment on Monday, had a script and shot list ready by Tuesday, and filmed and edited on Wednesday. The video was posted to YouTube on Friday, which was my deadline for inclusion in a news story that would be emailed to all students in the campus newsletter. If I had more time, I would have returned to reshoot a few of the clips.

Shooting earlier

The outside shots at the beginning of the video were bit overexposed. I shot this sequence around 9:30, and this was actually the first sunny morning in many days. If I had filmed the outside shots closer to 7:30 or 8 while the sun was lower, or if it had been a bit more cloudy (as it had for the past week) the exposure would have been a bit easier to get right. In the spring or fall, the leaves from the nearby trees would have helped to diffuse the light as well.

A screenshot of a video frame of the author, shot outside, in front of the library.
The left side of my face is very bright. Shooting earlier while the sun was lower (or on a cloudy day) would have helped.

Correcting exposure

In addition to the outside shots described above, I was also not happy with the shot in the book stacks. I was facing a window, which was ideal, but the shot was still very much over exposed. The cause of this did not seem obvious at the time, but I realized when editing the video what I did wrong. When framing my shots, I had my son stand in for me to frame the shot and set exposure. He was wearing a very dark blue shirt. I wore a light blue shirt. Setting the exposure using him in the frame caused me to be overexposed during the actual recording. Next time we’ll wear similar colors, and I will shoot multiple takes.

I also set the camera light metering to “wide.” While this worked okay for most of my shots, the outside and book stacks shots were overexposed. Next time I will use center-weighted metering for the shots where I am in center of the frame.

The author, Chad, in a video clip that is overexposed
In this shot I was facing a window, which was ideal. Setting the metering to center-weighted would have helped me to not be overexposed. The white balance was also a bit orange in this clip as well.

Staying in focus

For the shot in front of the book self-pickup area (2:12) I used the Sony 16-50 kit lens as I needed a wider angle for the shot. Unfortunately, the lens decided to focus on the book shelves behind me and the sign to my left, resulting in me being a little fuzzy and out of focus. It’s not bad, but still noticeable. Next time I will set the focal point manually, though this is challenging to do when you are filming yourself.

The author, Chad, in a video clip that is slightly out of focus
In this frame, the books over my left shoulder are in focus. This resulted in both the sign and me being a bit fuzzy. Next time I will set the focal point manually.

The Final Take(away)

Unfortunately the video never made it into the all-student email newsletter. The video is posted on our “safe study” page on our website, and has been viewed about 70 times so far. Nevertheless, I learned from the project and got to practice my filmmaking skills. As a matter of fact, I applied what I learned just last week, where I had the opportunity to film a colleague. Learning from prior successes and failures helps to make future projects better. It’s also a lot easier to film someone else!

How to improve recording quality in your Screencast-o-matic videos

Screencast-o-matic is a very affordable software that you can use to create screencasts, screen recordings, and instructional videos. I’ve used SOM for years and highly recommend it. It’s pretty easy to use and most folks get up and running pretty quickly. However, some users may find that their first few videos aren’t as good as they expected them to be. Here are some tips to improve the quality of the recordings.

Use Maximum Resolution Available

If you plan to upload your video to YouTube, Vimeo, or any other online host, it’s likely that viewers will want to view your video in full screen mode, especially if you are recording a web page with text. If you record at a low resolution, then the video will be fuzzy when viewed full screen.

If you’re recording on a laptop, check the maximum resolution of your laptop screen in your computer’s display settings. Many business class and inexpensive personal laptops often have maximum resolutions such as 1366 x 768, which is not Full HD. If you can only record on a laptop, make sure you use the “Full Screen” setting in Screencast-o-matic (both full screen . While full screen is only a few pixels more than the 720p setting, you’ll be capturing as much resolution as possible. It will still be a bit fuzzy when played full screen, but perhaps not as bad since you are capturing every available pixel on your screen.

the Fullscreen option in Screencast-o-matic
Select “Fullscreen” for optimal resolution

Use an external monitor or TV

If you have one of those laptops with a low-res screen, you can increase the resolution by plugging into an external monitor or TV. As an example, my laptop only has a max of 1366 x 768, but when I plug into an external monitor, the resolution is 1920 x 1080 (full HD). This means that if I record on the external monitor in full HD, Screencast-o-matic captures the monitor resolution and the video will not be fuzzy when played on full screen mode on YouTube.

Once you plug into an external monitor, check and adjust your display settings. You can probably increase the resolution to full HD (1920 x 1080) on most modern monitors.

Get a better camera

If you are using an inexpensive or business class laptop, your webcam probably stinks. It might have a maximum resolution of 720p, that is okay for Teams and Zoom meetings, but it just won’t cut it if you want crisp on-camera video of yourself.

Use an external webcam

One option is to use an external webcam. My preferred brand is Logitech. They have a variety of webcams at different price points, but just choose one that is Full HD — you don’t need 4k for instructional video. I use the Logitech C920. I especially appreciate that you can use either the LogiCapture or G-Hub software to customize your camera settings. This keeps you from looking like a Smurf if the white balance is off, or like you are in a witness protection program due to poor camera exposure.

Customize your camera settings with Logitech G-Hub
Customize your camera settings with Logitech G-Hub

Use your phone’s video camera

If you don’t have a better webcam (or they are sold out due to a global pandemic and everyone’s working from home) you can also use your phone to record yourself. I suggest using a tripod to hold your phone and avoid shaky footage. While most phones have both a front-facing (selfie) camera and a rear-facing camera, the rear-facing camera is generally a better camera and offers a higher maximum resolution. While it may seem easier to see yourself while recording on the selfie camera, you’ll have much better results using the rear-facing camera on your phone. Make sure you set the camera settings to Full HD (1920 x 1080).

Once you record your video, you need to get the video file on the computer that has Screencast-o-matic installed. The file will be too large to email, so you’ll need to either transfer via USB or a cloud service (OneDrive, Google Drive, etc. ). Use the Import button in Screencast-o-matic to import the file into the editor. If you are importing the phone file into a video you recorded of your computer screen, , you will probably need to adjust the audio volumes to match since they are from two different audio sources.

Use an external microphone

Typically the mics on our laptops are not very good. If you want to get better audio, I suggest using an external microphone. This can be as simple as a conference call headset or your phone’s earbuds. If you want to get more elaborate, the Blue microphones are highly recommended and easy to use.

If you are using an external webcam, that audio is generally better than you computer’s mic, but it will pick up extra noises around the house/office.

If you want to capture better audio when using your phone’s video camera, I suggest either a lavalier mic or a phone-specific shotgun mic.

Check out some tutorials

I hope this post helps you improve the quality of your videos. I’ve found the Screencast-o-matic tutorials useful in building my skills as well. Finally, check out other blog posts on home office and video production setups. I especially like this post that offers suggestions for setups at different price points. Good luck!

The benefits of using Microsoft Teams for research consultations and chat reference

Over the past few weeks, I’ve conducted 8 scheduled research consultations and answered 2 chat questions via Microsoft Teams. This is approximately 30 percent of the 27 patron reference transactions that I have personally recorded since school resumed on March 23. While my overall numbers are down likely due to the Covid-19 pandemic, the interactions that I have had with students, faculty, and other patrons have been positive and fruitful.

After each Teams encounter I’ve tried to reflect on how the session went, what worked, and what did not. What follows are my general observations about the benefits of using Microsoft Teams for research consultations and general chat reference.

You know the names of everyone you meet with

Since Microsoft Teams requires everyone to have an account, and since accounts are tied to the university, that means I have seen the names of every student I’ve talked to. From a direct chat perspective, this means that I’m not talking to an anonymous person who is on my guide page using my chat widget. I feel like this makes the interaction seem more like a conversation between two actual people, rather than just between me and some random person on the Internet.

Names have also been useful in meetings. Many of my consultations have been with teams of 4-6 students. For in-person consultations, I typically only know the name of the person who reserved the appointment with me. Once the team shows up, I have no idea who is who, and no way of keeping track of all of the names. With Teams, since everyone in the Teams meeting has a name, I can actually use their names when responding to questions. For me, this made the consultations more personal, even if they are at a distance.

Teams gives you a virtual paper trail

During many of my consultations, I would share links I found on the web, quick screenshots, links to searches, files, or additional search terms in the chat. Because I did not record any of the consultations, whatever I put in the chat (which is perpetual) could be referenced later by the students.

Also, because the chat creates a perpetual connection between student and me, the student can immediately reach out with follow up questions. This has actually happened on two occasions so far. Because I can see the chat history, I can more easily recall what I discussed with the student the last time. With conventional chat programs, in person consultations, and even email, the student may vividly remember the last interaction they had with me, but it is very difficult for me to remember ever encounter (especially since many are so similar).

You can follow up very easily

As is the way with many encounters, I sometimes forget to tell a patron or group something during a consultation. Also in many cases, I get similar questions over a period of time, and during that time period I discover new ways or different sources to answer the similar questions. As a result, the students I talked to a few days ago may not get the same answer as someone I talked to this morning. Microsoft Teams enables me to follow up with them if I remember or learn something that can help them. With in-person consultations I don’t keep detailed notes, so follow up is difficult. With my experience with Teams thus far, I have been successful in sending links in the meeting chat later, and the students appreciated the follow up.

By the same token, Teams makes it easy for the student to follow up with questions later as well. I have had two students in the past week chat with me on a few different times after our initial consultation. Because I had a record of our previous conversations in the chat, I was more prepared to give them help to their specific projects.

You can let the patron drive

For most of my consultations I have been sharing my screen with the patrons. However recently I had a student share her screen with me and I was able to tell her where to go in the database. This worked well with this particular student as she was able to build a report and a map on her computer, rather me demonstrating and her trying to replicate the steps later.

I also found this exercise useful as I was able to view a shared screen from the user’s point of view. Watching this student share her screen has helped me slow down and be more intentional about describing what I am doing while sharing my screen with others.

You can record your steps

In one of my most recent consultations, I used the “Record Meeting” feature in Teams to record my screen. This automatically generates a Microsoft Stream video file that the student could then refer to later. I was demonstrating one of our more advanced databases, and I figured the student might appreciate referring back to the video if needed. I did tell the student that I was going to record the next part of our meeting together, which I think is a good practice.

What’s next

As we think about work and life post-pandemic, I have been thinking about how I will continue to incorporate Teams into my normal workflow (Will we return to normal? What will the new normal be?) Here’s some quick thoughts:

  • Continue offering Teams consultations. Most of the students that I typically help live either on campus or close to campus, so in-person consultations have been the norm. However, I have thought about making Teams meetings an option, or may consider offering evening consultation hours which I would staff from home via Teams.
  • Promote the Teams chat over my general Libchat. Since Libchat is web-based, I’m pretty guilty of failing to log in or out. I am in Teams all day every day. It’s just easier and the notifications are better than Libchat.
  • Hold drop-in online office hours via Teams. I can create a meeting in Teams and link to it from my guides. Students could come and go during the time slot to ask questions.
  • Record in-person sessions in Teams. This would enable the patron or student to refer back to what we discussed later. This could be especially useful for those consultations that require multiple advanced search techniques and sources.

What about you? Have you used Teams effectively? Please leave a comment and share your experiences with others.

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