Tag customer service
While walking our the door to get coffee across the street, I overheard two students saying, “OMG it’s so hot in the library, let’s go study some place else.” We have had unseasonably warm temperatures for a few days (65… Continue Reading →
What if everyone in your organization had to do support or customer service work every now and then?
This is likely not news to anyone who owns a smartphone such as a Palm Pre, Blackberry, Droid, or iPhone, but a recent study says that shoppers look at competitors’ prices while shopping in retail stores. A survey from the… Continue Reading →
I’ve always believed that librarians need to have their faces and names plastered all over library websites. Having a face on the website gives patrons someone to recognize in the library, which in turn can help make the library… Continue Reading →
Are you thinking of using twitter to reach customers or library patrons? If so, this article from Business Week is a really informative read, and shows how actual questions and problems were resolved by using twitter. It serves as… Continue Reading →
It seems like these days everybody has got a wiki, so I thought I should have one as well. I have begun experimenting with using a wiki to replace the typical library research guide, subject guide, or pathfinder (or whatever… Continue Reading →