What if everyone in your organization had to do support or customer service work every now and then?
This is likely not news to anyone who owns a smartphone such as a Palm Pre, Blackberry, Droid, or iPhone, but a recent study says that shoppers look at competitors’ prices while shopping in retail stores. A survey from the… Continue Reading →
Are you thinking of using twitter to reach customers or library patrons? If so, this article from Business Week is a really informative read, and shows how actual questions and problems were resolved by using twitter. It serves as… Continue Reading →