Binghampton and Stony Brook are both using blogs for internal communication. Both discussed how a wiki can be used to facilitate internal communicaiton. Both groups mentioned the need for getting staff buyin, as well as the need for having a supportive systems staff.
Binghampton talked a good deal about their training model for their staff wiki. They incorporated hands-on training with staff to train users how to use the wiki as well as add and edit content. Both groups talked about the need to create a shell, or add content before turing the wikis over to the general user community. This is good advice, as an empty wiki may be confusing to a new user, perhaps evening discouraging them to add content.
The main thing that I learned, and that I need to implement, is a sandbox on my Biz Wiki. The sandbox enables those not familiar with a wiki to play and become familiar with a wiki without the worry of messing up the content. Perhaps with a sandbox, users would be more willing to learn how to use the wiki, thereby getting others to contribute to the resource.
Technorati Tag: CIL2006