Staffing the IM service Today I had a patron who tried to get a rise out of me. He/she didn’t know they were dealing with the coolest librarian on the planet. 😉 Formats available: Microsoft Video (.avi), Flash Video (.flv) Tags: instant messaging, customer service, smile, customer is always right Sharing is CaringClick to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to email this to a friend (Opens in new window) Related 2 thoughts on “Staffing the IM service” Oh, the memories… when I was there after-hours on Fridays and Saturdays we’d get crazy questions and/or people just trying to mess with whoever was on the other end. Now that I don’t work at Alden anymore I feel I can freely admit that when people were obviously trying to play “chat up the librarian” on Saturday night and would ask who was answering the IMs, I would sometimes answer that it was an automated system. I think it saved a lot of time and effort on both ends! Maybe that’s the answer!! “Sorry, I cannot read your essay and write your paper for you……I am a robot…….Cannot compute…….Please try again……” Comments are closed.