Staffing the IM service

Today I had a patron who tried to get a rise out of me. He/she didn't know they were dealing with the coolest librarian on the planet. ;-)Formats available: Microsoft Video (.avi), Flash Video (.flv)Tags: instant messaging, customer service, smile, customer is always right

Blackboard Troubles

Some students today were supposed to take a test, and Blackboard was not cooperating. The test timer was covering up the submit button, so they could not complete the test. It turns out that the test-taking feature of Blackboard 7.0 does not work well in Internet Explorer 8. The students wound up just printing out... Continue Reading →

Test post

I'm currently monkeying around with my RSS feeds for Library Voice. Just testing to see if I need get a bigger wrench. 😉

Librarians and Freeze Pops

As part of the Ohio University new student orientation, we're hosting students in the library during the campus tours.   We feed them freeze pops and then give them a short talk about the library.   Here's my colleague, Sherri, telling new students about the library. Formats available: Microsoft Video (.avi), Flash Video (.flv)

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