While walking our the door to get coffee across the street, I overheard two students saying, "OMG it's so hot in the library, let's go study some place else." We have had unseasonably warm temperatures for a few days (65 degrees today), and the heat in the building is still on, leading to an uncomfortable... Continue Reading →
What if everyone in your organization had to do support or customer service work every now and then?
This is likely not news to anyone who owns a smartphone such as a Palm Pre, Blackberry, Droid, or iPhone, but a recent study says that shoppers look at competitors' prices while shopping in retail stores. A survey from the researchers, covering the third quarter of 2009, suggested that 52% of smartphone owners use their... Continue Reading →
I've always believed that librarians need to have their faces and names plastered all over library websites. Having a face on the website gives patrons someone to recognize in the library, which in turn can help make the library more personal and less institutional. Putting your face out there can also make for... Continue Reading →
Are you thinking of using twitter to reach customers or library patrons? If so, this article from Business Week is a really informative read, and shows how actual questions and problems were resolved by using twitter. It serves as a good model for libraries who want to use twitter to help patrons and promote... Continue Reading →
It seems like these days everybody has got a wiki, so I thought I should have one as well. I have begun experimenting with using a wiki to replace the typical library research guide, subject guide, or pathfinder (or whatever you call your list of links and resources organized by subject). In my area, I... Continue Reading →