What if everyone in your organization had to do support or customer service work every now and then?
In his book, Trust Agents, Chris Brogan describes how people can become experts by sharing their answers on the web with more people. I believe librarians should be doing this as often as they can in order to showcase their expertise, and it's something I try to do whenever practical. Brogan describes the process as... Continue Reading →
I'm currently reading Remote: Office Not Required. From page 47: Worth counting too is the number of days you spend emailing someone who only sits three desks away. People go to the office all the time and act as though they are working remotely: emailing, instant messaging, secluding themselves to get work done. At the... Continue Reading →
Our next fiscal year begins in a few months, and once again we'll be asking the question "is it worth it to renew?" on a regular basis. I'd love to see vendors roll out some creative incentives to keep our library's business. How about you?
On Friday, August 12, I attended the Ohio Private Academic Libraries (OPAL) 2011 Annual Conference. The theme was "Uncommon Learning in the Information Commons." This was my second time I've been invited to the OPAL conference, and I had a great time. I found the sessions useful, and I enjoy learning from others about how... Continue Reading →
I just finished reading the Project Information Literacy Report called "T R U T H B E T O L D: How College Students Evaluate and Use Information in the Digital Age" (pdf link). In reading reports such as this, I try to reflect upon the information presented and how we might use the... Continue Reading →
Many libraries now offer text-a-librarian services to extend reference service to patrons on their mobile phones. If your library has pondered the idea of implementing a text messaging reference service, but couldn't quite figure out a way to pay for the service, I hope you find this useful. Our library has been running... Continue Reading →