Library Service Desks and User Experience

As reference interactions declined, libraries have cut, modified, or reduced reference services. This means that librarians have to find new ways to keep in touch with the general library user. Our frontline user services staff can be advocates for general library user experience.

Cheers to my ALA friends

This weekend, thousands of librarians will descend upon the city of New Orleans for the American Library Association annual conference. It's a big deal in our profession, and for the first time in ages, I'm not there.    There's a number of reasons I decided not to go, but they all boil down to just... Continue Reading →

Are you real?

My library  offers an awesome chat service, open 24 hours, 5 days a week (plus weekend hours), where patrons can get their questions answered by caring and knowledgeable library reference staff. Sometimes it seems too good to be real.   And sometimes librarians have funny answers.  😉  

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