Many libraries now offer text-a-librarian services to extend reference service to patrons on their mobile phones. If your library has pondered the idea of implementing a text messaging reference service, but couldn't quite figure out a way to pay for the service, I hope you find this useful. Our library has been running... Continue Reading →
Twitter for tech support and customer service
So I was teaching a class this morning at another building on campus. Unfortunately the provided computer I was using was having network issues. While we waited on the IT guys for the building to come in, I took the following picture with my phone and sent it to twitpic, which then sent the... Continue Reading →