Many libraries now offer text-a-librarian services to extend reference service to patrons on their mobile phones. If your library has pondered the idea of implementing a text messaging reference service, but couldn't quite figure out a way to pay for the service, I hope you find this useful. Our library has been running... Continue Reading →
Yes, IM is still a great way for patrons to reach you
I work every Monday night. The business students all know that I work every Monday night, as my hours are posted on my Contact Page, and I tell them in every class I teach when I work. So here is what one Monday night looked like a few weeks ago, between 6:00 and 7:30. Yep,... Continue Reading →
You’ve got to know when to fold ’em
You've got to know when to walk away, or know when to run.... I've worked with some interesting patrons lately. As a reference librarian, I love to help people find answers to their questions, and I really love helping them with business research. The thing I love most about business research is that... Continue Reading →