I finally just finished reading Scott Berkun’s wonderful book “The Year Without Pants: WordPress.com and the Future of Work.” I’ve been reading it for a while, and even re-reading some parts.
At my library, we are planning on changing and consolidating some service points over the next few years, which has some folks concerned over the future of their work. Berkun has a nice analogy of organizations, rules, and side dishes that I think applies to almost any organization undergoing significant change. He writes:
Organizations become bureaucratic as soon as people define their job around a particular rule, or feature, rather than a goal. For example, if you tell me my job is to cook the French fries, I will resist anything that threatens the existence of French fries, since when they go away, so does my job. But if you tell me my job is to make side dishes for customers, I’ll be open to changing from fries to onion rings or other side dishes, even ones we’ve yet to invent, since my identity isn’t tied to a particular side dish but instead to the role side dishes play. pp. 187-188.