Using Twitter to gather customer complaints

While walking our the door to get coffee across the street,  I overheard two students saying,  “OMG it’s so hot in the library,  let’s go study some place else.”

We have had unseasonably warm temperatures for a few days (65 degrees today),  and the heat in the building is still on,  leading to an uncomfortable environment in which to study.  Simply reporting that to the appropriate channels to change things sometimes isn’t enough,  but perhaps showing them the complaints via Twitter is.

tweetdeckaldentemps

It’s very easy to set up a search for your organization in TweetDeck to find out what your customers, patrons, and community are saying about your services, facilities, and resources.  Getting others to listen to what they are saying might prove to be a bit more difficult.

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