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Tag Archives: customer service
Smartphone owners price-shop while in retail stores? Say it ain’t so!
This is likely not news to anyone who owns a smartphone such as a Palm Pre, Blackberry, Droid, or iPhone, but a recent study says that shoppers look at competitors’ prices while shopping in retail stores. A survey from the … Continue reading
Putting a name with a face
I’ve always believed that librarians need to have their faces and names plastered all over library websites. Having a face on the website gives patrons someone to recognize in the library, which in turn can help make the library more … Continue reading
Comcast’s Twitter Man: Meeting the Needs of Customers with Twitter
Are you thinking of using twitter to reach customers or library patrons? If so, this article from Business Week is a really informative read, and shows how actual questions and problems were resolved by using twitter. It serves as a … Continue reading
A Wiki as a Research Guide
It seems like these days everybody has got a wiki, so I thought I should have one as well. I have begun experimenting with using a wiki to replace the typical library research guide, subject guide, or pathfinder (or whatever … Continue reading
