Comments on: IM, Virtual Reference, and Podcasting Survey http://libraryvoice.com/reference/im-virtual-reference-podcasting Libraries, Technology, Games, Learning Wed, 18 Jan 2012 20:09:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: pamryan.info » Blog Archive » University Libraries IM User Surveys http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-283 pamryan.info » Blog Archive » University Libraries IM User Surveys Thu, 07 Jul 2005 04:58:58 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-283 [...] Always nice to see academic libraries not reinventing the wheel or stalling before starting when it comes to creating user surveys but rather focusing on doing local user surveys to inform local service developments. A nice example here informing IM Reference service where Library Voice reports on an Ohio University Libraries survey that borrowed heavily from one implemented at UNLV as reported in a series of linked posts over the Spring on schwagbag. [...] [...] Always nice to see academic libraries not reinventing the wheel or stalling before starting when it comes to creating user surveys but rather focusing on doing local user surveys to inform local service developments. A nice example here informing IM Reference service where Library Voice reports on an Ohio University Libraries survey that borrowed heavily from one implemented at UNLV as reported in a series of linked posts over the Spring on schwagbag. [...]

]]> By: Library Voice » IM Versus Web-based Chat http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-255 Library Voice » IM Versus Web-based Chat Fri, 24 Jun 2005 20:45:55 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-255 [...] ed 24/7. While both services are working great, the results of Sherri’s survey and my library’s survey indicate that there may be a need to comp [...] [...] ed 24/7. While both services are working great, the results of Sherri’s survey and my library’s survey indicate that there may be a need to comp [...]

]]> By: CW http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-229 CW Mon, 13 Jun 2005 22:49:05 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-229 Chad, does your library currently have a virtual reference service, or will IM be *it*? I hope you keep reporting on how it goes! Chad, does your library currently have a virtual reference service, or will IM be *it*? I hope you keep reporting on how it goes!

]]> By: david http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-226 david Mon, 13 Jun 2005 14:31:57 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-226 great survey! more data to add to my presentation trying to convince colleagues that using IM for chat reference is a good idea. i think education and marketing for both the IM and potential podcasts are essential. drop me an email and i'll give you some stats etc from my podcasting experiences. too lengthy to go into in comments. great survey! more data to add to my presentation trying to convince colleagues that using IM for chat reference is a good idea. i think education and marketing for both the IM and potential podcasts are essential. drop me an email and i’ll give you some stats etc from my podcasting experiences. too lengthy to go into in comments.

]]> By: Carrie Rich Memorial Library Weblog » Blog Archive » IM, Virtual Reference, and Podcasting Survey http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-224 Carrie Rich Memorial Library Weblog » Blog Archive » IM, Virtual Reference, and Podcasting Survey Mon, 13 Jun 2005 00:35:35 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-224 [...] ites IM, Virtual Reference, and Podcasting Survey An interesting blog about IM, Virtual Reference, and Podcasting Survey. [...] [...] ites IM, Virtual Reference, and Podcasting Survey An interesting blog about IM, Virtual Reference, and Podcasting Survey. [...]

]]> By: Tame the Web: Libraries and Technology http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-220 Tame the Web: Libraries and Technology Sat, 11 Jun 2005 14:26:40 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-220 <strong>Great Survey Stats for IM, VR and Podcasting</strong> Via Sherri, who totally gets it! Chad F. Boeninger reports on a survey of students! Take a look...there's good data and loads of food for thought. Working with Purdue has me thinking about serving students in the acedemic setting. All... Great Survey Stats for IM, VR and Podcasting

Via Sherri, who totally gets it! Chad F. Boeninger reports on a survey of students! Take a look…there’s good data and loads of food for thought. Working with Purdue has me thinking about serving students in the acedemic setting. All…

]]> By: Erin http://libraryvoice.com/reference/im-virtual-reference-podcasting/comment-page-1#comment-210 Erin Fri, 03 Jun 2005 16:52:47 +0000 http://libraryvoice.com/archives/2005/06/02/im-versus-virtual-reference/#comment-210 Hello I am interested in hearing how your pilot project works out. I work at Binghamton University and we have also just started a pilot instant messaging reference service. Like you, we prepared librarians by setting them up with IM accounts (yahoo) and getting them to use Trillian. We do not allow patrons to download IM software to the library computers but we provide links to the web versions of the clients (<a href="http://library.lib.binghamton.edu/webdocs/IMpilot.html">http://library.lib.binghamton.edu/webdocs/IMpilot.html</a>) I think one of our biggest challenges right now is figuring out how to staff the IM service along side the "in person", phone, email and chat (we also use docteck) reference services. This is not a huge problem in the summer while traffic is light but it may become more difficult in the fall. Erin Hello
I am interested in hearing how your pilot project works out. I work at Binghamton University and we have also just started a pilot instant messaging reference service. Like you, we prepared librarians by setting them up with IM accounts (yahoo) and getting them to use Trillian.

We do not allow patrons to download IM software to the library computers but we provide links to the web versions of the clients (http://library.lib.binghamton.edu/webdocs/IMpilot.html)

I think one of our biggest challenges right now is figuring out how to staff the IM service along side the “in person”, phone, email and chat (we also use docteck) reference services. This is not a huge problem in the summer while traffic is light but it may become more difficult in the fall.

Erin

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