Comments on: It’s a small world after all http://libraryvoice.com/libraries/its-a-small-world-after-all Libraries, Technology, Games, Learning Wed, 18 Jan 2012 20:09:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Stephen Francoeur http://libraryvoice.com/libraries/its-a-small-world-after-all/comment-page-1#comment-148589 Stephen Francoeur Wed, 27 May 2009 18:41:38 +0000 http://libraryvoice.com/?p=640#comment-148589 I really like the idea that when you are chatting online with a student/patron/user it is useful to pretend that you will meet that person the next day. I do a lot of training for chat reference, and I think I'll be using that concept from now on. I really like the idea that when you are chatting online with a student/patron/user it is useful to pretend that you will meet that person the next day. I do a lot of training for chat reference, and I think I’ll be using that concept from now on.

]]> By: Terri http://libraryvoice.com/libraries/its-a-small-world-after-all/comment-page-1#comment-146437 Terri Thu, 07 May 2009 17:41:57 +0000 http://libraryvoice.com/?p=640#comment-146437 Hey Chad... I agree with the Lowe's philosophy....:-) Very cool you were able to see the 'fruits of your labor' ..... "The girls this morning were extremely engaged, and worked very hard during the session. They asked a lot of questions, and I think their overall impression of our library is very positive."... hard to do better than that 'eh :-) Hey Chad… I agree with the Lowe’s philosophy….:-)
Very cool you were able to see the ‘fruits of your labor’ ….. “The girls this morning were extremely engaged, and worked very hard during the session. They asked a lot of questions, and I think their overall impression of our library is very positive.”…

hard to do better than that ‘eh :-)

]]> By: Chad http://libraryvoice.com/libraries/its-a-small-world-after-all/comment-page-1#comment-146309 Chad Wed, 06 May 2009 01:03:26 +0000 http://libraryvoice.com/?p=640#comment-146309 When I worked at Lowe's, one of the common sayings was that if a customer had a positive expereience, they were likely to say nothing. If a customer had a negative experience, he would likely tell at least ten of his closest friends. When I worked at Lowe’s, one of the common sayings was that if a customer had a positive expereience, they were likely to say nothing. If a customer had a negative experience, he would likely tell at least ten of his closest friends.

]]> By: ServerGoon http://libraryvoice.com/libraries/its-a-small-world-after-all/comment-page-1#comment-146261 ServerGoon Tue, 05 May 2009 15:15:14 +0000 http://libraryvoice.com/?p=640#comment-146261 Guess I shouldn't have tripped the little old lady while walking into the library eh? ;) Seriously, it's funny how our interactions with others are seen, categorized, and evaluated by others. As an example, a person could be talking on the phone with a friend, say an off hand comment that is overheard by a patron walking by and they would make an assumption/judgment based off that one little snippet of information. I would think it's important to remember that anytime anyone is dealing with a patron or even in the public view, they are representing their work place... even when they're having a bad day. Come to think of it, maybe that's why they keep me locked up in the back room! :D Guess I shouldn’t have tripped the little old lady while walking into the library eh? ;)

Seriously, it’s funny how our interactions with others are seen, categorized, and evaluated by others. As an example, a person could be talking on the phone with a friend, say an off hand comment that is overheard by a patron walking by and they would make an assumption/judgment based off that one little snippet of information. I would think it’s important to remember that anytime anyone is dealing with a patron or even in the public view, they are representing their work place… even when they’re having a bad day.

Come to think of it, maybe that’s why they keep me locked up in the back room! :D

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