Category Archives: Reference

Aaron Schmidt and Michael Stephens have put together a good write-up about using Instant Messaging in libraries. Once you read this, you’ll want to try IM at your library. Link via LibrarianInBlack.

Since January 6, I have had a total of eleven IM sessions with business students. Of these , nine were basically your run-of-the-mill reference questions. Most had questions about industry ratios, market shares, or SWOT analyses. However, the last two … Continue reading →

I had another IM reference interaction tonight. The really cool thing about this particular interaction is that it was someone who had IMed me about a month ago. While business is a little slow, it’s nice to know that I … Continue reading →

Sarah at Librarian in Black and Michael at Tame The Web have both posted some updates on their libraries’ Instant Messaging reference programs. Both services seem to be returning excellent numbers and are excellent examples of reaching out to the … Continue reading →