http://libraryvoice.com/instant-messaging/im-email-and-who-am-i-talkin-to Libraries, Technology, Games, Learning Tue, 10 Aug 2010 18:31:54 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://libraryvoice.com/instant-messaging/im-email-and-who-am-i-talkin-to/comment-page-1#comment-396 Ivan Chew Sat, 27 Aug 2005 16:38:50 +0000 http://libraryvoice.com/?p=90#comment-396 Thanks for this post. It sums up quite a bit of what I plan to discuss with my colleages as we plan for an IM service. I agree with you about personalising the service. I think it's even more important to establish real rapport with library customers, esp. in such times where we need their personal support even more. Thanks for this post. It sums up quite a bit of what I plan to discuss with my colleages as we plan for an IM service. I agree with you about personalising the service. I think it’s even more important to establish real rapport with library customers, esp. in such times where we need their personal support even more.

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